About

Our Story

Change the Way We Change the World.

Our journey began in 2013 as a ground-up movement, ignited by a shared passion for giving back among our friends and families. What started as an informal commitment to making a difference blossomed into a more structured endeavour.

In 2014, we formalised our dedication by registering as a social enterprise, expanding our mission to support organisations across different sectors. This step allowed us to amplify our positive impact and contribute meaningfully to the pursuit of positive change.

From organic beginnings among friends to a formal social enterprise, our commitment to fostering a culture of mindful giving has remained the constant driving force in our journey.

Where it started — the founding team, 2013.

Our Vision

A world where goodness and kindness is a way of life.

Our Mission

Empower individuals to serve as catalysts of positive change.

The Many Ways We Give

Change the Way We Change the World.

We don’t just send helpers and hope for the best. We change the way good gets done — matching each person to a cause that fits, running the whole programme end to end, and keeping everyone’s dignity at the centre. From students to seniors, families to companies, everyone has a way to give.

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YOUTH
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SENIORS
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FAMILIES
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CHILDREN
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COMMUNITY
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YOUTH
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SENIORS
Give Time

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FAMILIES
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CHILDREN
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COMMUNITY
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YOUTH
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SENIORS
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FAMILIES
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Code of Conduct

Everyone who volunteers, gives or partners through The Volunteer Switchboard agrees to act with dignity, respect and care toward the people and communities we serve.

Respect & dignity

We treat every beneficiary, volunteer and partner as an equal. No harassment, discrimination or behaviour that demeans anyone on any grounds.

Safety first

Follow site briefings and safeguarding guidance. Report any concern about a vulnerable person to the VSB team promptly and confidentially.

Privacy & consent

Do not photograph, record or share the details of any beneficiary without their consent. Keep personal information you encounter strictly confidential.

Show up as you committed

Communities plan around you. Honour your sign-ups, arrive on time, and let us know early if plans change.

Questions about this code? Email hello@vsb.sg.

Privacy Policy

This policy explains how The Volunteer Switchboard collects, uses and protects your personal data under Singapore’s Personal Data Protection Act (PDPA).

What we collect

Contact details and information you give us when you sign up to volunteer, support or partner — such as your name, email, phone number and the causes you care about.

How we use it

To match you to opportunities, coordinate programmes, issue tax-deductible receipts, and keep you updated. We never sell your data.

Who we share it with

Only the charity or partner running an activity you join, and only what they need to host you safely — under confidentiality obligations.

Your rights

You may ask to access, correct or delete your data, or withdraw consent, at any time by writing to our Data Protection Officer.

Data Protection Officer: dpo@vsb.sg.

Terms & Conditions

By using this website and signing up for activities, you agree to these terms.

Using the site

Information here is provided in good faith to help you find and join opportunities. Details of activities may change; we’ll always try to keep listings current.

Sign-ups & participation

Registering for an activity is a commitment to attend. Some programmes involving vulnerable people may require screening or a short briefing before you take part.

Donations

Donations support our programmes and operations. Eligible gifts receive tax-deductible receipts in line with IRAS requirements.

Liability

We take reasonable care in running programmes but are not liable for indirect loss. Nothing here excludes liability that cannot be excluded under Singapore law.

These terms are governed by the laws of Singapore.