About

Our Cause

Why we do what we do.

Our Social Goals

01

Promote mindful giving to sustain social impact.

02

Enhance capability and capacity to enable purposeful practices.

03

Create meaningful experience to nurture virtues and values.

Our Five Core Virtues and Values

Everything we do is guided by Five Core Virtues.
Each virtue is paired with a value we hold ourselves to.

Virtue

Integrity

Value

Excellence

Always doing the right thing, even when no one is watching us.

  • We act with honesty and transparency in all that we do.
  • We hold ourselves to the highest standards, taking pride in our work and learning from our mistakes.
  • We contribute to a culture of trust and ethical conduct, inspiring others by example.
Virtue

Compassion

Value

Service

Helping others when we see them in need.

  • We put people at the centre of our actions, taking time to understand their needs.
  • We strive to surpass expectations, balancing short- and long-term solutions for the common good.
  • We serve with empathy, kindness, and a genuine desire to uplift those around us.
Virtue

Courage

Value

Resilience

Trying something new or difficult, even when we feel shy or afraid.

  • We face challenges with a can-do attitude, embracing change and uncertainty.
  • We are willing to be emotionally vulnerable, building authentic connections and trust.
  • We recover quickly from setbacks, take responsibility, and persist in the face of adversity.
Virtue

Respect

Value

Inclusiveness

Treating others with care, even when they are different from us.

  • We value every person’s contribution and seek out diverse perspectives.
  • We build trust through open, honest communication and collaboration.
  • We put shared interests ahead of individual ones, fostering inclusion and belonging.
Virtue

Gratitude

Value

Stewardship

Always giving thanks for all the things we get, and all the things we get to share with others.

  • We are passionate about leaving things better than we found them.
  • We cherish and protect our reputation and legacy, valuing sustainable progress.
  • We express thanks for every opportunity and support, sharing our resources generously.

Code of Conduct

Everyone who volunteers, gives or partners through The Volunteer Switchboard agrees to act with dignity, respect and care toward the people and communities we serve.

Respect & dignity

We treat every beneficiary, volunteer and partner as an equal. No harassment, discrimination or behaviour that demeans anyone on any grounds.

Safety first

Follow site briefings and safeguarding guidance. Report any concern about a vulnerable person to the VSB team promptly and confidentially.

Privacy & consent

Do not photograph, record or share the details of any beneficiary without their consent. Keep personal information you encounter strictly confidential.

Show up as you committed

Communities plan around you. Honour your sign-ups, arrive on time, and let us know early if plans change.

Questions about this code? Email hello@vsb.sg.

Privacy Policy

This policy explains how The Volunteer Switchboard collects, uses and protects your personal data under Singapore’s Personal Data Protection Act (PDPA).

What we collect

Contact details and information you give us when you sign up to volunteer, support or partner — such as your name, email, phone number and the causes you care about.

How we use it

To match you to opportunities, coordinate programmes, issue tax-deductible receipts, and keep you updated. We never sell your data.

Who we share it with

Only the charity or partner running an activity you join, and only what they need to host you safely — under confidentiality obligations.

Your rights

You may ask to access, correct or delete your data, or withdraw consent, at any time by writing to our Data Protection Officer.

Data Protection Officer: dpo@vsb.sg.

Terms & Conditions

By using this website and signing up for activities, you agree to these terms.

Using the site

Information here is provided in good faith to help you find and join opportunities. Details of activities may change; we’ll always try to keep listings current.

Sign-ups & participation

Registering for an activity is a commitment to attend. Some programmes involving vulnerable people may require screening or a short briefing before you take part.

Donations

Donations support our programmes and operations. Eligible gifts receive tax-deductible receipts in line with IRAS requirements.

Liability

We take reasonable care in running programmes but are not liable for indirect loss. Nothing here excludes liability that cannot be excluded under Singapore law.

These terms are governed by the laws of Singapore.